We are dedicated to providing an exceptional and secure delivery experience for our valued clients. All orders are shipped exclusively via express couriers—Ninjavan, DHL, FedEx, and Gdex—to ensure fast and reliable service. Deliveries within Singapore and Malaysia typically arrive within 3–7 business days after order confirmation. Once your order is dispatched, you will receive a tracking number to monitor your shipment’s progress in real time.

While we strive to deliver on time, please note that rare delays can occur due to courier or customs processes. If you have special delivery requests or need assistance, our customer service team is here to help.

At Luxport, we are uncompromising in our commitment to authenticity and quality. Every bag we offer is 100% brand new and guaranteed authentic, sourced exclusively and directly from official brand boutiques. Each item arrives with its original packaging and documentation—allowing you to shop with absolute confidence. We stand firmly behind our authenticity guarantee: in the rare event that an item is ever found inauthentic, you will receive a full refund, no questions asked. Invest in genuine luxury with total peace of mind, knowing that every piece at Luxport meets the highest standards of excellence and trust.

At Luxport, every bag is guaranteed brand new—never pre-owned stock. We connect savvy luxury shoppers with in-season fashion and luxury products at a consistent savings of up to 40%. This is possible through our network of trusted partner boutiques and sales advisors across the globe. For those in the know, Luxport just does it better - enjoy true outlet pricing while shopping from the comfort of home.